Glow Oxygluta priortize customer satisfaction. We ensure every order is packed carefully and dispatched with quality checks. If there is any genuine issue with your shipment, we are here to help.

Eligible Cases For Return / Replacement

You may request a return or replacement only in the following situations:

• Wrong Product Delivered
• Damage Product Received During Transit
• Missing Items in Parcel
• Leakage / Broken Packaging
• Manufacturing defect (Sealed Product Only)

Return Request Time Limit

All claims must be reported within 48 hours of delivery. Please share the issue quickly so our support team can investigate and resolve it faster.

Required Proof For Claims

To process your request, kindly share:

• Parcel opening video (mandatory for missing items)
• Clear product photos
• Outer parcel label image
• Invoice/order details
• Short explanation of the issue

Non-Returnable Cases

We do not accept returns in these situations:

• Change of mind after purchase
• Opened/used products
• Retail or personal use misunderstandings
• Delay caused by the courier after dispatch
• Improper storage after delivery
• Minor packaging wear without product damage

Refund / Replacement Process

After verification:

• Approved claims may receive a replacement product
• Credit note for next order
• Partial/full refund (if applicable)
• Refund timelines: 5–7 business days

Important Note for B2B Orders

Glow Oxygluta mainly serves: Dermatologists, Doctors, Distributors, Pharmacies, Resellers, Skin Clinics, Salons & Professionals. 

Bulk orders may follow separate commercial terms.

How to Raise a Claim

Contact Support Team
Email: marketing.ssnutracare@gmail.com
Website: glowoxygluta.com